Customer Service Representative
Full Time • La Grange
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About One Way Safety
One Way Safety is a leading safety products distributor dedicated to protecting workers across the Oil & Gas, Manufacturing, and Construction industries. We pride ourselves on precision, speed, and deep product knowledge. We are looking for a detail-oriented professional to join our team in La Grange to serve as a vital link between our products and our customers.
The Role
As a Customer Service Representative, you won’t just take orders—you’ll manage the heartbeat of our sales operations. You will be responsible for ensuring data integrity, maintaining lightning-fast response times, and proactively identifying growth opportunities within our existing customer base.
Key Responsibilities
- Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.
- Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
- Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
- Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.
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Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.
Qualifications
- Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.
- Prior business experience or customer service experience in an office is preferred.
- Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.
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Communication: Ability to explain complex product differences and assess unique customer needs.
What We’re Looking For
- A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer.
- Strong organizational skills to handle dialer functionality and call campaigns.
- Familiarity with collections regulations and pricing strategies.
Compensation: $55,000.00 per year
One Way Safety Team
With our diverse backgrounds and skills we come together as one team with one goal- providing the best customer service for our customers. One Way Safety’s goal is to provide you with everything you need to keep your team safe. Our employees are trained to assist in getting you the right product for the job.
Join the ONE WAY SAFETY team
We are always looking for qualified team members to join our growing team!
(if you already have a resume on Indeed)